Was bringt der Software Maintenance Vetrag?

derdau · 24. November 2005

Ich verwende Lotus/Domino 6.0.2 CF 1 unter Linux und habe einen Maintanence-Vetrag. Leider konnte mir bei IBM keiner genau sagen, was denn nun der Vorteil dieses Vetrages ist. Da dieser Vertrag jetzt verlängert werden sol, meine Frage in diesem Forum:

Was bringt mir dieser Vetrrag?

Danke für evtl. Antworten.

conducto · 24. November 2005

Einen reinen Maintanance Vertrag gibt es meines Wissens nach nicht. Der Maintanance Vertrag ermöglicht dir, über Passport Advantage aktuelle Softwareupdates und Fix-Packs zu bekommen. Gibt es auf der WebSite keine genaueren Infos dazu?

Gruß
Conducto

RockWilder · 24. November 2005

Wofür der Maintenance Vertrag gut ist, steht hier:

Code

With Software Maintenance you receive the following:


    * Ability to access new IBM Software versions and releases as they become generally available as long as Software Maintenance is current
    * Remote problem analysis and assistance during normal country business hours (e.g.: in North America,  Monday through Friday, excluding national or statutory holidays).
    *
          o Assistance with identifying the failing product/component 
                + Will be performed for products covered with a support contract


          o Assistance with remote problem determination and resolution


          o Provided in local language for most major countries


    * Voice access support for code-related problems
    * Support for routine, short duration installation and usage questions
    * Support for mission critical emergencies (Severity 1) during off-shift hours (non-prime shift hours for the country).
    *  
          o Provided by voice in most countries
          o Provided in English (local language accommodated when possible).


    * Telephone (voice) and/or electronic access via the Web (where available)
    *
          o Web access not available in countries requiring DBCS at this time


    * Response time objective of two hours during prime shift for voice and electronic problem submissions. Response objective for critical/emergency problems during off-shift hours is two hours.
    * Access to registered Web site for enhanced electronic support features (except the operating system software)
    * Ability to authorize any number of technical IS staff who can submit problems to the IBM Support specialists.
    * Ability to assign a Site Technical Contact (STC) who maintains the list of technical IS staff whom you authorize to submit/view problem records to IBM, for electronic access (except the operating system software).

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Das Software Support Handbook findet sich hier

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